Returns

RIGHT OF WITHDRAWAL

Pursuant to the provisions of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, the consumer has the right to withdraw of the contract concluded remotely (by telephone, internet, postal mail, at home, etc.) within a period of 30  calendar days  without the need for justification.

The withdrawal period will expire 30 calendar days from the day of the conclusion of the contract, or, as applicable, from the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the goods, or from the last of those goods acquired or of the last piece of the same good acquired for the same order.

To exercise the right of withdrawal, the consumer must notify his decision to withdraw from the contract through an unequivocal statement  (for example, a letter sent by postal mail or email). You may use this model withdrawal form, although its use is not mandatory. The user also has the option of completing and electronically sending the model withdrawal form or any other unequivocal statement through the evakota.com website. Through this option, the consumer will receive without delay on a durable medium (for example, by email) the acknowledgment of receipt of said withdrawal. To comply with the withdrawal period, it is sufficient for the communication regarding the exercise of this right to be sent by the consumer before the corresponding period expires.

The exercise of the right of withdrawal will extinguish the obligations of the parties to execute the contract or conclude it when the consumer has made an offer, so, if the aforementioned conditions are respected, I will refund all payments received, including, where applicable, the delivery costs, without undue delay and, in any case, before 30 calendar days have elapsed from the date on which the consumer’s and user’s will to withdraw from the contract was received. This refund will be made using the same payment method used by you for the initial transaction, unless you have expressly provided otherwise and provided that you do not incur any expenses as a result of the refund.

The contracts mentioned in Article 103 of Royal Legislative Decree 1/2007 of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, are excluded from the right of withdrawal.

Explanatory note on the concept of consumer/user included in the Law on Guarantees on Consumer Goods.

For the purposes of this law, and without prejudice to the express provisions of its third and fourth books,  consumers or users are natural persons who act for a purpose unrelated to their commercial, business, trade or profession.

Legal persons and entities without legal personality that act without profit motive in an area other than a commercial or business activity are also consumers for the purposes of this rule.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at Info@evakota.com Please note that returns will need to be sent to the following address: Travessera d´Albaida, 6,46727 El Real de Gandia, Valencia, España. 

RETURN METHOD:

• In store
• At a kiosk

Product Conditions that you allow for Returns:

• New
• Used

 Restocking fee:

• No restocking fee

For your responsibility ( Customer Remorse )

• No cost

Article 103 Exceptions to the right of withdrawal

The right of withdrawal will not be applicable to contracts that refer to:

1. The provision of services, once the service has been completely executed, when the execution has begun, with prior express consent of the consumer and user and with the recognition on their part that they are aware that, once the contract has been completely executed by the employer, he will have lost his right of withdrawal.
2. The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the entrepreneur cannot control and that may occur during the withdrawal period.
3. The supply of goods made in accordance with the specifications of the consumer and user or clearly personalized.
4. The supply of goods that may deteriorate or expire quickly.
5. The supply of sealed goods that are not suitable for return for health protection or hygiene reasons and that have been unsealed after delivery.
6. The supply of goods that, after delivery and taking into account their nature, have been inseparably mixed with other goods.
7. The supply of alcoholic beverages whose price has been agreed upon at the time of entering into the sales contract and which cannot be delivered within 30 days, and whose real value depends on market fluctuations that the entrepreneur cannot control.
8. Contracts in which the consumer and user have specifically requested the businessman to visit them to carry out urgent repair or maintenance operations; If, during that visit, the businessman provides additional services to those specifically requested by the consumer or supplies goods other than the spare parts necessarily used to carry out maintenance or repair operations, the right of withdrawal must apply to said additional services or goods. .
9. The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.
10. The supply of daily press, periodicals or magazines, with the exception of subscription contracts for the supply of such publications.
11. Contracts concluded through public auctions.
12. The supply of accommodation services for purposes other than housing, transportation of goods, vehicle rental, food or services related to leisure activities, if the contracts provide for a specific date or period of performance.
13. The supply of digital content that is not provided on a material medium when the execution has begun with the prior express consent of the consumer and user with the knowledge on their part that they consequently lose their right of withdrawal.

You also have the option of online dispute resolution in consumer matters in accordance with Art. 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform that is available at the following link :  http://ec.europa.eu/consumers/odr/

Once you have completed this document, send it to us via e-mail to the following address: info@evakota.com and we will send you an e-mail with the guidelines to follow to make said return.

*If you request the return of a refrigerator and have requested the service of changing the direction of opening the doors, you must bear in mind that the amount of the requested service will not be paid, and a new service will be invoiced so that the refrigerator remains with the original direction of the doors.